I got wof for my car and with misc faults estimate was labor of $150. That included the change of broken dip stick. But they charged labor $175 plus gst even without having changed the dip stick because allegedly it involved more labor and they did not have time. I requested them since they have not used the dip stick they should not charge me for that and take it back . The lady was so rude and suggested that you use it next time and there is no refund for that. I have not seen such an arrogant customer service before.
The owner of the business was kind enough to call me yesterday and heard my account. Today he fixed the issue in no time and he appeared to be very much concerned about the customer satisfaction. That is a typical KIWI SERVICE.
Love you Brian.
Ashwin Mobile
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January 06, 2026
Fast and friendly service. Very good price as well. My car fan belt snapped. They got it couriered n fixed it by midday saving my holiday. Thanks Michelle n team.
Jiří Atanasov
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November 20, 2025
I went in for a new WOF and failed for the following reasons: (1) Excessive park brake travel, (2) broken front bump stops, and (3) Headlight aim and focus.
The estimated price for repairs was $999, including 5 hours of labour.
I took the vehicle to a competitor shop, who did the necessary repairs for only $325. Furthermore, it turned out that the 'excessive park brake travel' did not actually require fixing. This shop estimated repairs that were unnecessary and grossly overpriced. I gave two stars only because they offered fast service.
Lia Taurua-Garnett
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May 26, 2025
Ive used this mechanic 3 times now - twice for repairs and 1 service. Excellent work, no issues afterwards. Pricing around what i expected and reasonable.
They've been flexible on time for me too if i need my car back in a hurry. Friendly and handy to the supermarket while you wait. Thanks so much :)
Debra Lomas
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October 03, 2025
Been a customer here for a few years now, these guys are friendly, reliable and trustworthy
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10-12 Puketona Road, Paihia 0204, New Zealand
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I got wof for my car and with misc faults estimate was labor of $150. That included the change of broken dip stick. But they charged labor $175 plus gst even without having changed the dip stick because allegedly it involved more labor and they did not have time. I requested them since they have not used the dip stick they should not charge me for that and take it back . The lady was so rude and suggested that you use it next time and there is no refund for that. I have not seen such an arrogant customer service before. The owner of the business was kind enough to call me yesterday and heard my account. Today he fixed the issue in no time and he appeared to be very much concerned about the customer satisfaction. That is a typical KIWI SERVICE. Love you Brian.
Fast and friendly service. Very good price as well. My car fan belt snapped. They got it couriered n fixed it by midday saving my holiday. Thanks Michelle n team.
I went in for a new WOF and failed for the following reasons: (1) Excessive park brake travel, (2) broken front bump stops, and (3) Headlight aim and focus. The estimated price for repairs was $999, including 5 hours of labour. I took the vehicle to a competitor shop, who did the necessary repairs for only $325. Furthermore, it turned out that the 'excessive park brake travel' did not actually require fixing. This shop estimated repairs that were unnecessary and grossly overpriced. I gave two stars only because they offered fast service.
Ive used this mechanic 3 times now - twice for repairs and 1 service. Excellent work, no issues afterwards. Pricing around what i expected and reasonable. They've been flexible on time for me too if i need my car back in a hurry. Friendly and handy to the supermarket while you wait. Thanks so much :)
Been a customer here for a few years now, these guys are friendly, reliable and trustworthy